Contact CELESTREE
You do not need to have every detail resolved before getting in touch. Share what you need help understanding, and our team will explain the possible coordination steps where appropriate.
Confidential healthcare review
Share only the information you are comfortable providing at this stage. This first step helps CELESTREE understand the coordination need; medical-document upload is not currently available.
What happens next
The website confirms whether the request has been submitted successfully.
A CELESTREE coordinator reviews the enquiry and contacts you using the details provided.
We clarify the requirement, questions, preferred communication and whether CELESTREE can appropriately support the request.
If the journey proceeds, we explain what additional information may be needed, agree how it will be provided and obtain authorisation before sharing it.
CELESTREE facilitates communication with an appropriate or patient-selected institution. The hospital may request more information, respond with initial guidance or decline the case.
Any charge for an initial opinion, additional CELESTREE professional service or third-party arrangement is disclosed before commitment.
Before any charge
Where an applicable hospital facilitation arrangement exists, CELESTREE may receive a facilitation or referral fee from the hospital and does not add a separate CELESTREE facilitation charge to the patient's hospital quote.
Hospital charges are set by the hospital. Additional CELESTREE professional services, if requested, and third-party services are disclosed separately and agreed before they begin.
Before you submit
To understand your requirement, CELESTREE may ask for basic information related to your healthcare journey.
Your information is handled confidentially and used only for coordination purposes.
Medical Disclaimer
All treatment advice, medical decisions, and final cost estimates are provided directly by the treating hospital and doctors.
Our role is strictly to coordinate your healthcare pathway clearly and transparently.
Direct contact
Email communication is currently the primary channel for confidential healthcare enquiries. CELESTREE's initial coordination base is in Kochi, Kerala, India.
Clarity across borders
CELESTREE helps families understand the practical path ahead while hospitals and doctors remain responsible for clinical care.